Legal
Privacy Policy.
How we collect, use and protect your personal information.
How we collect, use and protect your personal information.
Last updated: 2 July 2026
This Privacy Policy explains how The Sim Range Pty Ltd (ABN 17 666 682 168) ("we", "us", "our") handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, bookings, memberships, the Sim Range mobile app and our venue at Shop 5, 1177 Wynnum Road, Cannon Hill QLD 4170.
We collect personal information you provide directly, including:
We use personal information to:
We do not sell your personal information. We share it only with trusted service providers who help us operate, such as our gym-management/booking platform, our payment processor, our email and website hosting providers, and professional advisers, and only as needed to provide our services. Some providers may store data outside Australia; where they do, we take reasonable steps to ensure your information is handled consistently with the APPs. We may also disclose information where required by law.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including through access controls and reputable service providers. No method of transmission or storage is completely secure, but we work to safeguard your information and retain it only as long as needed for the purposes above or as required by law.
Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings. Where analytics or advertising tools are enabled, we will update this policy and, where required, seek your consent.
Our mobile app collects personal information including your name, email address, and account credentials. The app may also collect usage data such as booking history and activity data related to your use of our facilities. The app uses push notifications to send you reminders and updates. You can disable these at any time through your device settings. Your app data may be shared with third-party service providers we use to operate our facilities and services; these providers are bound by their own privacy policies. You may delete your account and all associated data at any time from within the app.
You can ask us to access or correct the personal information we hold about you, and you can opt out of marketing at any time using the unsubscribe link or by contacting us. We will respond to requests within a reasonable time.
If you have a concern about how we have handled your personal information, please contact us first (details below) and we will work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
The Sim Range Pty Ltd
Shop 5, 1177 Wynnum Road, Cannon Hill QLD 4170
Email: info@thesimrange.au · Phone: 0431 915 219
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its "last updated" date.